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#二开更新正式环境调整
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#关于变更的二开调整0.5

1.变更服务项和子服务项调整为从服务目录获取数据,分别获取服务目录第一层级和第二层级,并导出服务项和子服务项字段,去掉原来的服务目录字段

2变更默认编号生成改为“CHG”,如CHG202211150000x

3.变更新加导出字段“变更流程任务处理人”

4.变更导出字段“状态”改为“当前步骤”

5.变更计划开始时间和计划结束时间要在“4.内容填写”节点之后再显示可以进行填写,之前节点不用

6.变更导出字段“变更结果”将空白的显示为待办中

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变更模块:在工单基本信息中显示“企业工号”、“所属岗位”
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#关于服务项、子服务项、紧急变更原因、受影响的用户(部门和地点)的二开
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变更模块:修改名称(“变更分类”修改成“变更等级”、“标题”修改成“变更概要”、“描述”修改成“变更描述”)

变更模块:隐藏字段(隐藏优先级、紧急度、影响、变更计划中的影响)

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ZJ-5 SVN52603、SVN52611 需求一:与HR系统对接: 1.HR提供返回机构以及机构对应领导信息的接口(API接口对接) 2.ITSM新增定期任务,定期同步HR提供返回机构以及机构对应领导信息的接口
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#修改请求导出时长的问题
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修改国际化文件:

回访事项扫描 =》 定期自动回访

意见建议 =》 用户反馈内容

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#导出添加分钟
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ZJ-5 中集需求一:与HR系统对接

1.HR提供返回机构以及机构对应领导信息的接口(API接口对接)

2.ITSM新增定期任务,定期同步HR提供返回机构以及机构对应领导信息的接口

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#ZJ-4需求5 二次指派后回到开启流程之前的状态

1、点击任务重新指派后,分段式统计并体现任务情况

2、导出的数据 是否把所有参与人与处理时效都导出来(涉及多人分多列)

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#问题和变更导出字段添加关联服务(二级目录)
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中集28人天二开需求7:

邮件回访评分可以二次编辑:

1.三个工作日不评价的默认满意

2.满意度选项调整为:满意、非常满意、不满意、非常不满意

3.满意度选项可以在回访事项中手动调整,调整按钮有权限才可以看到

导出请求数据添加回访字段:

1.请求导出添加2个字段:满意度和满意是否默认

2.满意度显示请求回访的满意度

3.满意是否默认显示是否是三个工作日不评价的默认满意

4.添加回访内容字段

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#导出添加请求的处理方式
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#国际化
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#针对无效工单 新增工单状态为“取消”

#关单的时候验证:处理方式和解决方案 为必填项

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#解决时长相关:导出列表需要添加相应完成的具体时间

#新增一个字段 直接显示超期时长(单位:分钟),未超期单显示0

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显示需求

1、请求详细、请求列表 中请求人所属机构字段(显示分公司名称、所属产业)

2、在导出基础数据时,列表中新增请求人邮箱、所属产业、企业名称,将请求人所属机构信息导出

--修改变更和问题 变更列表以及变更详细 问题列表列表详细中 现实所属机构和邮箱 导出中加上邮箱,所属产业,企业名称

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#调整中集的需求
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#展示机构以及邮箱
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#之前漏传
#AD优化
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#图标调整颜色的二开

#solr添加字段的二开

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#中集集团SLA分段计时相关功能开发
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