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挂起原因导出(多次挂起,原因叠加,添加字段报存挂起原因)

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挂起原因导出(多次挂起,原因叠加,添加字段报存挂起原因)
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    ./sinba/itsm/request/dto/RequestDTO.java
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    ./sinba/itsm/request/service/RequestService.java
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#接口调整
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    ./sinba/itsm/request/dao/RequestDAO.java
#接口调整
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    ./sinba/itsm/request/service/RequestService.java
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    ./sinba/itsm/request/vo/ResultVO.java
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#接口调整
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    ./sinba/itsm/request/service/RequestService.java
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    ./sinba/itsm/request/action/RequestAction.java
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    ./sinba/itsm/request/service/IRequestService.java
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    ./sinba/itsm/request/vo/ResultVO.java
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#时间调成秒
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    ./sinba/itsm/request/service/RequestService.java
#取消的单sla不计算
ITSM对接iWorkflow自动建单/派单/关单需求方案
ITSM对接iWorkflow自动建单/派单/关单需求方案(由get请求改成post请求)
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ITSM对接iWorkflow自动建单/派单/关单需求方案
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    ./sinba/itsm/request/service/RequestService.java
ITSM对接iWorkflow自动建单/派单/关单需求方案(修改自定义字段由lianluoleixing------》lianluo)
ITSM对接iWorkflow自动建单/派单/关单需求方案
ITSM对接iWorkflow自动建单/派单/关单需求方案
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    ./sinba/itsm/request/service/RequestService.java
ITSM对接iWorkflow自动建单/派单/关单需求方案
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    ./sinba/itsm/request/service/IRequestService.java
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    ./sinba/itsm/request/dto/IWorkflowRequestHTTPDTO.java
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    ./sinba/itsm/request/service/RequestService.java
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    ./sinba/itsm/request/action/RequestAction.java
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    ./sinba/itsm/request/vo/ResultVO.java
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#如果有权限,可修改优先级且不重新匹配SLA
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    ./sinba/itsm/request/dto/RequestDTO.java
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##修改请求的导出时长
#时间显示转换
#修改请求导出时长的问题
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    ./sinba/itsm/request/service/RequestService.java
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#任务重新指派导出计算问题处理

#提示信息显示处理

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#修改请求的升级脚本
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    ./sinba/itsm/request/service/RequestService.java
no_comment
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#ZJ-4需求5 二次指派后回到开启流程之前的状态

1、点击任务重新指派后,分段式统计并体现任务情况

2、导出的数据 是否把所有参与人与处理时效都导出来(涉及多人分多列)

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    ./sinba/itsm/request/service/RequestService.java
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    ./sinba/itsm/request/dto/RequestDTO.java
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显示需求

1、请求详细、请求列表 中请求人所属机构字段(显示分公司名称、所属产业)

2、在导出基础数据时,列表中新增请求人邮箱、所属产业、企业名称,将请求人所属机构信息导出

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    ./sinba/itsm/request/service/RequestService.java
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显示需求

1、请求详细、请求列表 中请求人所属机构字段(显示分公司名称、所属产业)

2、在导出基础数据时,列表中新增请求人邮箱、所属产业、企业名称,将请求人所属机构信息导出

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    ./sinba/itsm/request/service/RequestService.java
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#修改路径的问题
--中集二开 监控告警筛选Problem与Resolved,把传输过来的告警信息分为不同的服务目录

需求1:告警带有Problem自动创建工单

需求2:告警带有Resolved不创建工单

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    ./sinba/itsm/request/service/RequestService.java
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    ./sinba/itsm/request/dao/RequestDAO.java
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    ./sinba/itsm/request/dao/IRequestDAO.java
中集28人天二开需求7:

邮件回访评分可以二次编辑:

1.三个工作日不评价的默认满意

2.满意度选项调整为:满意、非常满意、不满意、非常不满意

3.满意度选项可以在回访事项中手动调整,调整按钮有权限才可以看到

导出请求数据添加回访字段:

1.请求导出添加2个字段:满意度和满意是否默认

2.满意度显示请求回访的满意度

3.满意是否默认显示是否是三个工作日不评价的默认满意

4.添加回访内容字段

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    ./sinba/itsm/request/service/RequestService.java
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#导出添加请求的处理方式
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    ./sinba/itsm/request/service/RequestService.java
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#针对无效工单 新增工单状态为“取消”

#关单的时候验证:处理方式和解决方案 为必填项

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    ./sinba/itsm/request/service/RequestService.java
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#解决时长相关:导出列表需要添加相应完成的具体时间

#新增一个字段 直接显示超期时长(单位:分钟),未超期单显示0

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    ./sinba/itsm/request/service/RequestService.java
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